At Planet Hollywood Casino, we value your trust and are committed to protecting the personal data you entrust us with when using our services or interacting with our platform.
Collection of Personal Information
When creating an account on our platform, you may be asked to provide certain information about yourself. This can include:
We also collect information from the device or browser you use to access our service, such as IP addresses, operating system type and version, and other technical data. This is used solely for security purposes, including detecting potential fraud attempts.
Usage Analytics
As with any interactive platform, we collect certain usage metrics to ensure that our services are functioning correctly and efficiently. These may include:
This information is collected in aggregate form, meaning that it does not identify individual users.
Cookies and Tracking Technologies
We utilise cookies and other tracking technologies to enhance your experience of using our platform. These may be stored locally on your device or transmitted to third-party providers for analytics purposes.
Communication Preferences
When you interact with us (e.g., through live support, email correspondence, etc.), we may collect additional information about your communication preferences. This can include:
You have the right at any time to modify these preferences by reaching out directly.
Data Storage and Retention
We retain collected personal data in accordance with applicable regulations. Unless you request otherwise, we will hold this information securely for a reasonable period (up to 6 years) before deletion or destruction.
Security Measures
We undertake extensive measures to safeguard your account security, including:
Please note that even with these precautions, there is no absolute guarantee against data breaches or unauthorised access. We encourage you to use secure practices (e.g., unique passwords) when using our service.
Data Correction or Deletion Requests
You are entitled at any time to review your personal information stored on file and request corrections to inaccuracies. To initiate this process, please submit a formal request through support channels.
When handling data for the purposes of deletion, we comply fully with local laws governing retention periods.
Responsible Handling of User Information
We do not sell or distribute user data without explicit consent, aside from where required by law or regulations (e.g., anti-money laundering legislation).
While our platform integrates certain third-party services to enhance functionality, their handling procedures are governed exclusively by those respective agreements.